SriLankan Airlines has advanced its passenger services at Bandaranaike International Airport (BIA) with the introduction of self-service check-in and self-bag-drop services.
This initiative is set to redefine the travel experience, placing convenience and efficiency at the forefront, Sri Lanka’s national carrier said in a statement.
The new self-service kiosks aim to minimize waiting times during peak periods, allowing passengers to seamlessly navigate through the check-in process and swiftly proceed to Emigration. Frequent travellers, in particular, will appreciate the streamlined check-in procedure facilitated by the user-friendly self-service kiosks with self-bag drop located in the departure terminal of BIA, it added.
As a result, travellers will be able to autonomously finish all aspects of the check-in procedure, such as choosing a seat, printing boarding tickets, and attaching luggage tags. After emigration clearance, they can then easily drop off their bags at the self-bag-drop facility and head straight to the boarding gates.
Deepal Pallegangoda, Senior Manager of Airport and Ground Handling, highlighted the importance of this milestone by saying, “Srilankan Airlines is the official ground handler for all airlines operating out of BIA, handling over 550,000 passengers and their luggage weekly. In addition to raising the bar for airport ease, the installation of these self-service options helps us better handle the check-in procedure in order to accommodate the increasing number of passengers.
This project supports the IATA Fast Travel programme to improve the traveller experience overall and is consistent with SriLankan Airlines’ larger digitalization plan. According to SriLankan Airlines, with this implementation, the airline proudly assumes the role as a regional pioneer in the adoption of self-service technologies for international travel.
